Frequently Asked Questions
Q. How long will it take to receive my personalized item?
A. Your personalized order will ship to arrive in approximately 3 or 4 weeks, depending on the product. Please refer to our shipping table for additional shipping charges that may apply.
Stock products usually ship in 3 days plus transit time (varies by location). Click here for more Label Personalization Information.
Q. How will I know when my order has been shipped?
A. You will be notified via e-mail when your on-line order ships. When available, a tracking number will be included in the shipping e-mail confirmation.
Q. Can I track my order online?
A. Most of our orders are sent via FedEx. When a tracking number is available, it will be sent to you via email in your shipping confirmation email with a link to track your order.
Q. Can I return an item?
A. We cannot accept returns on our fundraising items. For all undeliverable addresses, a credit will automatically be applied to your account, less shipping charges. Please call our Customer Care Department at 1.888.821.8452 .
Q. What payment methods do you accept?
A. World’s Finest Chocolate accepts Visa, MasterCard, Discover and American Express.
Q. Can I place an order 24 hours a day, 7 days a week?
A. Yes, on the internet.
Q. How safe is online ordering?
A. We take every precaution to protect all sensitive data sent to us over the Internet. Your personal and credit card information provided on your order is transmitted in an encrypted format ensuring your safety and privacy.
Q. Whom should I contact if I have questions or problems?
A. Either e-mail us or call our Customer Service Department at 1.888.821.8452 . They are available Monday-Friday 7:00 a.m. to 5:00 p.m. CST.
Q. Why do I have to pay sales tax on items and on shipping?
A. World’s Finest Chocolate is required by law to collect and pay sales tax to all states that have a sales tax for these items. This also applies to shipping charges.
Q. What if I have special shipping requirements or need to make my own arrangements for my large order?
A. We may be able to accommodate your special shipping request. For more information, please call our Customer Service Department at 1.888.821.8452 . They are available Monday-Friday 7:00 a.m. to 5:00 p.m. CST.
Q. Why can't I ship to a P.O. Box?
A. A P.O. Box is located in a post office and they won't accept deliveries directly from most carriers.
Q. Do you ship orders outside the USA, Internationally?
A. We deliver to the 48 contiguous states. For shipments to Alaska, Hawaii, or Puerto Rico, please call Customer Service at 1.888.821.8452. For Canadian products, please visit our Canadian website.
Q. When will my credit card be charged?
A. For stock orders your credit card is charged after your order enters the shipping process. For personalized orders your credit card is charged when your order enters the production process.
Q. Which products are certified kosher?
A. All of our products are kosher and dairy certified by the union of Orthodox Jewish Congregations of America. These items are designated with the symbol (U)-D.
Q. What is the expected shelf life of a product? Should I keep chocolate in the refrigerator?
A. Chocolate should be kept in a cool, dry place preferably below 72°F, but not in the refrigerator. Solid milk chocolate will last up to 12 months from its manufacturing date. Milk and Dark Chocolate with nuts, raisins, caramel, or other flavoring in it will last up to 9 months from its manufacturing date. If there is a “Best By” date listed on the product, this is the date by which the product expires.
Prices are guaranteed through January 1, 2009. Items depicted on this website do not show actual size relationship. We reserve the right to substitute items of equal or greater value.
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